Terms & Conditions

This website is operated by Better Bedding Ltd

VAT No: 9781674T

Registration No: IE 319282

Introduction

Better Bedding want to provide you with the best experience possible whilst visiting this site. We are proud of the quality and value of our products and want you to be equally satisfied by your purchase. We have put these Terms & Conditions together to clearly explain how your order will be processed. If anything is not clear please do not hesitate to get in contact with us, either by email info@betterbedding.ie , or call us at (091) 756766 (9:30 to 5:30pm Monday to Saturday)

Purchase of Products

The basic steps required when placing an order are as follows:

1. You will be guided through the process of placing an order by a series of simple instructions on the website. You place the order for your products on the website by pressing the confirm order button at the end of the check-out process.

2. You will receive an order acknowledgement email detailing the products you have ordered. The email will be sent to the email address which you enter on the confirmation screen. If you supply an incorrect email address, you will not receive an acknowledgement.

3. As your product is shipped from our warehouse we will send you a dispatch confirmation email, unless you supply an incorrect email address.

4. Order acceptance and the completion of the order will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in our Returns and Refunds Policy.

We will take reasonable care to keep details of your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Payment

1. Better Bedding use PayPal & BOI acceptance as a secure method of online payment.

2. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing.

3. We accept online payment in a secure environment by Credit / Debit card. We accept all major credit and debit cards, with the exception of American Express.

4. When confirming your order, only the last four digits from your credit card will be revealed.

5. The entire credit card number will only be transmitted to the appropriate credit card company during the processing.

Delivery Services Information

Delivery - Beds, Mattresses, & Bedroom Furniture

1. We offer a FREE DELIVERY SERVICE for all Mattresses, Beds & Bedroom Furniture within Galway City and the County of Galway.

2. Our friendly and efficient staff will DELIVER and ASSEMBLE all products and remove all packaging.

3. Old beds and mattresses can be disposed of. A small charge will apply, please contact the store for details.

4. For delivery outside of Galway please contact the store for more details as delivery charges may apply depending on items purchased.

*Once orders have been processed, a member of staff will contact you to arrange delivery.

Delivery – Linen, Pillows, Quilts, etc.

1. Delivery of all smaller items will be subject to a courier charge, and a minimum €5 delivery charge will apply.

2. Please allow 3- 5 working days for delivery. In the event of a delay, a member of staff will contact you.

*For all order queries call (091) 756766.

Cancellation Right

Notice of right of cancellation: Right to Cancel and Model Cancellation Form

Information about your statutory right to cancel

Your right to cancel

Under the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the contract was made. That means you can cancel before we have delivered your purchase to you.

How to Cancel

To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or by email.

You may use the attached model cancellation form, but you can use your own words as long as your intention is clear.

Model Cancellation Form

To: Better Bedding

I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of products, and any reference].

Ordered on [date] / received on [date]

Name: [enter name or names in which the order was made],

Address: [enter you address],

Signature: [only if this form is notified on paper]

Date: [date]

Returns and Refunds Policy

Under the distance selling regulations you have the legal right to cancel your order within 14 days of receipt of the goods.

If you wish to return a product please call (091) 756766, or email info@betterbedding.ie

Unfortunately, some items, like mattresses, cannot be exchanged or refunded for hygiene and safety reasons, unless they are still in their complete sealed packaging, or they’re faulty. This does not affect you statutory rights.

Product Availability

Occasionally, the website may show inaccurate information and in this case we would contact you to let you know if the goods are out of stock, and offer a full refund.

Accuracy of Content

Better Bedding has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing, and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised. All weights and measurements described on our website are approximate, and cannot be guaranteed. We make every effort to ensure the accuracy; however, a tolerance of 5% may occur.

Colour Matching

We have made every effort to display as accurately as possible the colours of our products that appear on the website. For best results, you should view your monitor with a subdued background illumination, and with the contrast and brightness set in a neutral position.

Errors and Omissions

We make every effort to ensure that the information that is published on this website is accurate and up to date. However, the pictures and documents published on this site may contain typographical errors or technical inaccuracies. We make no representations about the suitability of the information and images presented on this site.

If a price error is made and a product is listed at a lower price, we maintain the right to refuse, cancel or refund any orders placed.

Ownership of Rights

All rights including copyright, in this website are owned by or licensed to Better Bedding. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of Better Bedding. You may not modify, distribute or re-post anything on this website for any purpose.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of this website remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose. Any other use of the website including, without limitation, linking to or framing the website without our prior written consent is strictly prohibited.

Reserved Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

Liability and Indemnity

We do not exclude or limit our liability or that of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees, or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of date, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.